We solve the usual range of problems you see in Windows 7 and Windows 10. Dameware is pretty flawless at accessing these non-domain computers (once you get the agent installed on every computer you need to access of course). Other products get pretty expensive, or they don't allow for a non-browser based solution. But we have well over 100 non-domain computers that we can reach only via the internet. We use VNC to support about 300 domain computers. What problems are you solving with the product? What benefits have you realized? Offering that as a feature is fine, but mandating it, for me to get to my computers, is unacceptable. Each tech has to deal with getting a code sent to them every time they want to get into the console to select a computer to remote into. Multi-factor authentication has been mandated. We can organize the computers in groups, which helps a lot if you are supporting a lot of computers. We can generate install codes for 1 or many computers, allow end-users to install from a link we send in their email. Dual screen support also works pretty well. The remote control works well, you can also get a remote command prompt, and of course file transfer is supported. We can support over 100 computers with two licenses, that's very cheap. Pricing is based on concurrent use, at about $550 per year, per concurrent tech.
SolarWinds was founded in 1999 and is headquartered in Austin, Texas.Value. Additionally, the platform assists with the installation of the MRC Client Agent Service, and allows users to remotely control Windows, Mac OS X and Linux computer systems. The software allows users to create and deploy custom MSI packages, enforce two-factor authentication in sensitive security environments and manage remote access privileges. The platform enables users to connect to out-of-band computers that have crashed or are offline, capture screenshots and create flexible access permissions. Region Syddanmark, Network Embedded Technologies, Miami-Dade County Public Schools, Hankins & Anderson, Inc, GFI Group IncĭameWare Mini Remote Control is help desk software that facilitates screen sharing and session chat with end-users. Vendor works with businesses of all sizes and across multiple industries. Contact vendor directly for pricing details. Product is available in multiple plans dependent upon the number of technicians.
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